FAQ
FREQUENTLY ASKED QUESTIONS
GENERAL INFORMATION
Which payment methods do you accept?
We accept all major payment methods to make your shopping experience convenient and secure:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are processed through secure, encrypted payment gateways to protect your financial information.
Do you sell my details to any other companies?
Absolutely not. We take your privacy seriously and never sell, rent, or share your personal information with third parties for marketing purposes. Your data is used solely to process your orders and improve your shopping experience. For complete details on how we protect and use your information, please review our Privacy Policy.
Is it safe to place an order on your site? Will you have access to my bank details?
Yes, it is completely safe to order from our website. We use industry-standard SSL encryption to protect all transactions. We do not store or have direct access to your complete bank details or credit card information. All payment processing is handled securely through certified payment processors that comply with PCI-DSS standards, ensuring your financial information remains protected at all times.
Can I change/cancel my order after it's placed?
Due to our fast processing times, order modifications or cancellations may not be possible once an order has been placed. However, we understand circumstances change. Please contact us immediately at serenithygroundingmat@gmail.com with your order number, and we will do our best to accommodate your request if the order hasn't been dispatched yet.
If your order has already shipped, you can return it according to our 90-day return policy once you receive it.
I am having trouble with your website.
We apologize for any technical difficulties. Here are some quick troubleshooting steps:
- Clear your browser cache and cookies
- Try a different web browser
- Disable browser extensions that might interfere
- Ensure your internet connection is stable
- Try accessing the site from a different device
If problems persist, please contact us at serenithygroundingmat@gmail.com with details about the issue you're experiencing, including:
- What you were trying to do
- Error messages you received
- Browser and device you're using
- Screenshots if possible
Our technical team will investigate and assist you promptly.
SHIPPING
What's the delivery time?
We are proud to offer Free Worldwide Shipping on all orders!
Standard International Shipping:
- USA, UK: 6-12 business days
- Canada, Europe, Australia: 7-15 business days
- Rest of World: 7-18 business days
Processing Time:
- Standard: 2 business days
- Peak seasons: Up to 5 business days
All orders include tracking information sent to your email once dispatched.
Please note: Delivery times exclude customs clearance delays, which are beyond our control.
SERENITHY™ GROUNDING MAT
How does it work and who is it for?
Grounding (also known as earthing) is the practice of connecting physically with the Earth to tap into our planet's mild negative charge, which helps eliminate harmful free radicals and excess positive charge in your body.
How It Works: Our grounding mat connects you to the Earth's natural energy through your home's grounded electrical outlet. When you make direct skin contact with the mat, electrons from the Earth flow into your body, neutralizing free radicals and reducing inflammation.
Who Is It For? The Serenithy™ grounding mat is perfect for anyone experiencing:
- Chronic fatigue or low energy
- Anxiety, stress, or restlessness
- Inflammation or muscle soreness
- Joint pain or stiffness
- Insomnia or poor sleep quality
- General wellness maintenance
Whether you're an athlete seeking faster recovery, an office worker dealing with stress, or anyone wanting to improve their overall well-being, grounding can benefit you.
How long until I see results?
Results vary by individual, but many users report noticeable benefits within the first few uses:
Immediate Effects (Minutes to Hours):
- Feeling more relaxed and calm
- Reduced stress and anxiety
- Better mood
Short-Term Effects (Days to Weeks):
- Improved sleep quality
- Increased energy levels
- Reduced muscle tension
- Better focus and mental clarity
Long-Term Effects (Weeks to Months):
- Decreased chronic inflammation
- Reduced joint and muscle pain
- Improved circulation
- Enhanced immune function
- Better overall well-being
For optimal results, we recommend consistent daily use. Many users incorporate grounding into their routine by using the mat while working, watching TV, sleeping, or during meditation.
Does grounding really work? Is there any proof?
Yes! Grounding is supported by growing scientific research. Numerous peer-reviewed studies have documented the physiological benefits of grounding, including:
Scientifically Documented Benefits:
- Reduced inflammation markers in the body
- Improved blood flow and circulation
- Normalized cortisol levels (stress hormone)
- Enhanced sleep quality and duration
- Reduced pain and accelerated healing
- Decreased blood viscosity (thinner blood)
- Improved heart rate variability
- Reduced muscle damage and faster recovery
Studies have used thermal imaging, blood tests, and other objective measurements to demonstrate these effects. Research has been published in reputable medical and scientific journals.
Beyond scientific studies, thousands of users worldwide report significant improvements in their health and well-being through regular grounding practice.
What is the mat made of?
The Serenithy™ grounding mat is crafted from premium, durable materials designed for safety, comfort, and longevity:
Materials:
- Surface: High-quality conductive carbon-infused leatherette or vegan leather, soft and comfortable for direct skin contact
- Conductive Elements: Embedded conductive carbon or silver fibers that efficiently transfer Earth's electrons
- Base Layer: Non-slip, durable backing for stability
- Cord: Professional-grade grounding cord with built-in 100kΩ resistor for safety
Features:
- Non-toxic, eco-friendly materials
- Easy to clean and maintain
- Durable construction for long-lasting use
- Comfortable for extended contact
All materials meet international safety standards and are rigorously tested for quality and conductivity.
How to use the mat?
Using your Serenithy™ grounding mat is simple:
Setup:
- Unpack your grounding mat and cord
- Connect the cord to the mat's snap button
- Plug the cord into a grounded electrical outlet (the round or third prong)
- Place the mat where you'll use it (desk, floor, bed, couch, etc.)
Usage:
- Ensure direct skin contact with the mat (bare feet, hands, or any exposed skin)
- Relax and go about your activities—work, watch TV, read, sleep, meditate
- Use for at least 30 minutes daily; longer sessions provide greater benefits
- Consistency is key—make it part of your daily routine
Best Practices:
- Keep skin clean for optimal conductivity
- Remove socks or shoes when placing feet on the mat
- You can wear the mat, sit on it, place it under your desk, or sleep on it
- Use while working on computer, watching TV, or sleeping for convenience
Important: Always ensure your outlet is properly grounded. If unsure, use an outlet tester (available at hardware stores) to verify.
I live don't live in the US. Will the grounding mat be compatible with the socket in my country?
Yes! Our grounding mat is compatible with electrical outlets worldwide, as long as your outlets are properly grounded.
Universal Compatibility: The grounding principle works the same everywhere—it connects to the ground port of your electrical outlet. While plug shapes vary by country, the ground connection is universal.
What You Need:
- A properly grounded electrical outlet (3-prong or outlet with ground connection)
- Most modern buildings worldwide have grounded outlets
Different Countries:
- USA/Canada: Works directly with standard 3-prong outlets
- Europe: Compatible with grounded EU outlets (Type C, E, F)
- UK: Works with grounded UK outlets (Type G)
- Australia: Compatible with grounded AU outlets (Type I)
- Other regions: Works with any properly grounded outlet
If Your Outlet is Different: You may need a simple plug adapter (available locally or online) to fit your country's outlet shape. The important part is the ground connection, which is standardized internationally.
Not Sure if Your Outlet is Grounded? Contact us at serenithygroundingmat@gmail.com and we'll help you determine compatibility. You can also use an inexpensive outlet tester to verify your outlets are properly grounded.
I really like the product but is there any kind of guarantee?
Absolutely! We stand behind our product with a comprehensive 90-Day Money-Back Guarantee.
Our Promise: If you're not completely satisfied with your Serenithy™ grounding mat for any reason, you can return it within 90 days of receiving your order for a full refund—no questions asked.
Why We Offer This: We're confident you'll love the benefits of grounding, but we understand it may not be for everyone. We want you to try it risk-free and experience the difference for yourself.
How It Works: Simply contact us at serenithygroundingmat@gmail.com within 90 days, and we'll guide you through the easy return process.
Additionally, our mat is built to last with high-quality, durable materials. With proper care, it should provide years of reliable use.
USER SAFETY & TIPS
I live in an apartment (not house). Will it still work?
Absolutely! Our grounding mats are designed to work perfectly in apartments, condominiums, and any type of dwelling.
Why It Works: Whether you live in a house, apartment, high-rise building, or any other residential structure, as long as your dwelling has grounded electrical outlets (which is standard in most modern buildings), you can enjoy the full benefits of grounding.
How It Works in Apartments: Grounding mats connect to the ground port of your electrical outlet. This ground connection runs through your building's electrical system and ultimately connects to the Earth through grounding rods or other grounding infrastructure at the building's foundation—regardless of what floor you're on.
High-Rise Buildings: Even if you're on the 20th floor, the electrical ground system still provides a direct path to the Earth's surface, allowing you to experience the same grounding benefits as someone on the ground floor or in a house.
Requirements:
- Your outlet must be properly grounded (standard in modern buildings)
- Most residential buildings built after the 1960s have grounded electrical outlets
If you're unsure whether your outlets are grounded, you can purchase an inexpensive outlet tester from any hardware store to verify.
Will I feel anything?
Grounding is a subtle, natural process—you won't feel an electrical sensation or shock. Here's what to expect:
Physical Sensations: Most people don't feel anything dramatic initially, but some report:
- A gentle sense of relaxation or calm
- Slight warmth or tingling (uncommon but possible)
- Feeling more "settled" or grounded
- Reduced tension in muscles
What You'll Notice Over Time: Rather than immediate physical sensations, you'll likely notice:
- Better sleep quality
- Waking up more refreshed
- Reduced aches and pains
- Lower stress levels
- Increased energy throughout the day
- Improved mood and mental clarity
Why You Don't "Feel" It: Grounding works at a cellular level, neutralizing free radicals and reducing inflammation. These processes happen gradually and naturally, much like you don't "feel" vitamins working when you take them.
Important: The absence of sensation doesn't mean it's not working. The benefits accumulate with consistent use, and objective measurements (like reduced inflammation markers) prove its effectiveness even when you can't feel it directly.
Is it safe?
Yes, absolutely! The Serenithy™ grounding mat is completely safe when used as directed.
Safety Features:
- Built-in Resistor: Every cord includes a 100kΩ (100,000 ohm) resistor that protects you from any potential electrical hazards while maintaining the grounding connection
- Low Voltage: Grounding involves only the Earth's natural, mild negative charge—not electrical current
- No Shock Risk: You cannot receive an electrical shock from the grounding mat
- Certified Materials: All components meet international safety standards
How It's Safe: The mat connects only to the ground port of your outlet (not the live electrical current). The ground port is a safety feature in electrical systems designed to divert excess electricity safely to Earth. The built-in resistor further ensures safety by preventing any possible current flow while allowing beneficial electron transfer.
Who Can Use It Safely:
- Adults of all ages
- Children (with supervision)
- Pregnant women (consult your healthcare provider)
- People with pacemakers (consult your cardiologist first)
Precautions:
- Do not use if your electrical outlet is not properly grounded
- Do not use with damaged cords or mats
- Keep away from water or moisture
- If you have a pacemaker or other electronic medical device, consult your doctor before use
Grounding has been practiced safely for decades, and millions of people worldwide use grounding products daily without issues.
How to clean the mat?
Keeping your grounding mat clean is simple and important for maintaining optimal conductivity:
Regular Cleaning (Weekly):
- Disconnect the mat from the cord
- Wipe with a damp cloth using mild soap or gentle cleanser
- Rinse with clean, damp cloth to remove soap residue
- Allow to air dry completely before reconnecting
Deep Cleaning (Monthly):
- Disconnect from power
- Use a soft brush or cloth with mild, non-abrasive soap
- Gently scrub the entire surface
- Rinse thoroughly with damp cloth
- Ensure completely dry before use
What to Use:
- Mild dish soap
- Gentle all-purpose cleaner
- Soft cloths or sponges
- Warm water
What to AVOID:
- Harsh chemicals or bleach
- Abrasive scrubbers that can damage the surface
- Lotions, oils, or moisturizers on the mat
- Machine washing or submerging in water
- Direct heat or sunlight for drying
Pro Tips:
- Clean feet before using the mat to extend time between cleanings
- Avoid using lotions on areas that contact the mat
- Store in a cool, dry place when not in use
- Regular cleaning maintains conductivity and extends the mat's lifespan
Does the mat emit any EMFs?
No, the Serenithy™ grounding mat does not emit electromagnetic fields (EMFs).
Why It's EMF-Free:
- The mat only connects to the ground port, not the live electrical wires
- It doesn't generate, amplify, or emit any electromagnetic radiation
- The ground connection is passive—it simply provides a path for electron transfer
What About EMF Exposure from Other Sources? Interestingly, grounding may actually help your body handle EMF exposure from other sources (WiFi, phones, computers). Some research suggests grounding helps neutralize the oxidative stress that EMF exposure can cause, though more studies are needed.
Measurement: If you have an EMF meter, you can verify that the grounding mat itself produces no EMF readings. The mat is purely a conductive surface that connects you to Earth's natural energy.
Safety Assurance: Our grounding mats are designed with your health in mind. They provide the benefits of grounding without adding to your electromagnetic exposure.
When grounding via a mains outlet, does the socket need to be switched on?
Short Answer: No, the socket does not need to be switched on.
Explanation: The grounding mat connects only to the ground port (the round third prong or ground connection) of your electrical outlet, not to the live electrical circuit. The ground port is always connected to Earth, regardless of whether the outlet's switch is on or off.
How It Works:
- Switch Off: Ground connection still active ✓
- Switch On: Ground connection still active ✓
Different Country Considerations:
- UK/Australia (Switched Outlets): Even with the switch off, the ground remains connected
- USA/Canada (Unswitched Outlets): No switch to worry about
- Europe: Typically unswitched; ground always connected
For Maximum Safety: While not necessary, some users prefer to keep the switch off as an extra precaution. This doesn't affect grounding effectiveness at all.
Bottom Line: The switch position doesn't matter for grounding—you'll receive the same benefits either way. Choose whatever makes you most comfortable.
Can I wear socks when using the mat?
Short Answer: No, you need direct skin-to-mat contact for grounding to work.
Why Direct Contact is Necessary: Grounding works through the transfer of electrons from the Earth to your body. This transfer requires direct contact between your skin and the conductive surface of the mat. Socks, even thin ones, act as insulators and block this electron transfer.
What You Can Do:
- Place bare feet on the mat while sitting or standing
- Place bare hands on the mat while working
- Sit on the mat with bare legs/arms in contact
- Sleep on or with the mat touching exposed skin
Alternative for Foot Comfort: If your feet get cold, you can:
- Use the mat under your desk and remove socks during use
- Place a small space heater nearby (safely positioned)
- Use the mat for your hands while working instead
- Wear socks and remove them only while actively using the mat
Pro Tip: Many users keep their mat under their desk at work and simply slip off their shoes and socks for 30-60 minutes during the day while working at their computer.
Can I use the mat during winter as well?
Absolutely yes! The grounding mat works perfectly year-round, including during winter months.
Why It Works in Winter: Grounding is not affected by outdoor temperature or weather conditions. The connection to Earth is made through your home's electrical grounding system, which maintains a constant connection to the Earth regardless of season.
Winter Benefits: Using your grounding mat during winter may be especially beneficial because:
- Indoor heating can increase positive charge buildup in your body
- Less time spent outdoors means less natural grounding
- Dry air increases static electricity
- Winter-related aches and stiffness may be alleviated
- Seasonal mood changes may improve with regular grounding
Comfort Considerations: If you're concerned about cold feet in winter:
- Use the mat while sitting at a desk (feet naturally warm indoors)
- Place hands on the mat instead
- Use the mat in bed under covers
- Pre-warm your space before use
- The mat itself doesn't feel cold—it's room temperature
Indoor Use Advantage: Unlike outdoor grounding (walking barefoot on grass), indoor grounding with your mat means you can enjoy the benefits without braving cold weather. Stay warm and grounded simultaneously!
Year-Round Consistency: For best results, maintain consistent daily use throughout all seasons. Your body benefits from continuous grounding support, especially during winter when natural outdoor grounding opportunities are limited.
STILL HAVE QUESTIONS?
We're here to help! Contact us anytime at serenithygroundingmat@gmail.com
Our customer service team is ready to answer any questions and ensure you have the best experience with your Serenithy™ grounding mat.